If you’re here, it means you are looking for a way to contact us for some kind of customer support. Feel free to look at our website, and our products and services once and read our policy document (which is around 1500 words, no biggie) before getting in touch. It might seem complicated to you, but trust us, we’re asking you do go through things for a reason.
To begin with, we’re not here to cheat you. That was never the goal. We intend to make sure that you have a good experience with us, and we do everything we possibly can to make sure our customers are happy. Sometimes, it’s easy to find a customer who engages with us and tries to help us help them, and sometimes, it’s not so easy to convince a person that they matter to us.
Anyway, our first point of contact will be the email form that you see on this page. This form will help you detail our complaint or feedback so that we get a chance to read it and understand the nature of your complaints.
Once you’ve filed a detailed email form, you will be sent a ticket number for further reference. From this point forward, you can follow-up with us on Twitter, Facebook, Instagram, wherever we’re online. All you will need is a ticket number and we can update you on the status of your complaint.
Without this ticket number, it will be difficult for us to help you out across platforms. So, help us help you by first filling out this email feedback form and waiting for a ticket number. Make sure that you also fill out if you want the ticket number to come to you via SMS or WhatsApp so that we can send the information across accordingly. Don’t worry, this is a one-time thing only, we will not spam you with unnecessary content.
What are you waiting for? Let’s talk!